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Many laundry owners are less than successful when it comes to attracting quality frontline attendants in sufficient numbers and then retaining them long enough to realize a solid return on their investment.

In fact, because hourly employee turnover rates historically run from 70 percent to 120 percent per year in most industries, it’s easy to understand why some store operators may incorrectly assume that there’s nothing they can do to control or mitigate the enormous drain on profitability caused by turnover.

However, you can reduce turnover by actively recruiting and hiring the best laundry attendants available. Finding employees who are a good fit for your business is not impossible; it just requires some effort and creativity. The best employees aren’t likely to just walk into your laundromat and ask for a job – usually because they’re already working. If you want the best, you have to know what you need, where to look, and how to recruit them.

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